Patient Advice and Liaison Office
How can PALS help you?
The PALS team provides a confidential service, helping you sort out any concerns you may have about the care you are receiving, and guiding you through the different services available from the NHS.
PALS can:
Help sort out problems quickly on your behalf- Listen to your concerns, ideas or queries
- Advise and support you with your concern
- Provide information on NHS services
Your Patient Experience Officers are Sandra Waite and Diane Smith you can contact them direct on 0151 647 4251.
The PALS Office is open for public and patients to call in anytime during office hours: 9.00am-5.00pm, Monday to Friday. We are based in the Lauries Centre at 136 Claughton Road, Birkenhead (next to the McKenzie pub).
Have your say!
We want to know what you think of your health service
NHS Wirral is responsible for managing health services in the Wirral area. We want to know what you as a patient think of the services you have received, be it your family doctor, dentist, optician, pharmacist or community based service such as district nursing. We also want to know if you have any ideas for making services even better and when you are pleased by the efforts of our staff. Your comments will be used to improve our services so they continue to meet your needs, and the needs of local people.
What can I say?
It is up to you. You can say anything you think we need to know about. This could be a recent good or bad experience, any dealings with staff or a story you have recently heard involving health services locally. Your comments can be positive, negative or a mixture of both.
How can I submit my comments to NHS Wirral?
We aim to give all our patients and members of the public an opportunity to contact us by whatever method suits them. As you are reading this on our public web-site by clicking on to the icon on the home page or the link below, you can place your comments on our on-line form. Or alternatively use any of the following choices:
What happens next ?
If you provide your contact details when submitting your comments you will receive acknowledgement and, if appropriate, after 21 days you will receive a formal response to your comments.