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NHS Wirral Patient and Public Involvement Annual Report 2010/11
The following report is NHS Wirral’s second patient and public involvement annual report covering the financial year 2010/11. The report, available below, summarises our aims and activity in relation to patient and public involvement during this time, and sets out clear plans and structures to continue to develop this work in the future. It is increasingly important that the NHS enhance its efforts to consult, respond and be accountable to people and communities. The challenges facing public services in the next few years are considerable and we must make sure that services are designed around the needs of patients and the public. The report is another step to becoming more transparent and shows how we have involved stakeholders in our decision making processes throughout 2010/11.
Health Trainers (Health and Wellbeing Programme)
"(I've) been coming for nine months and I feel a lot fitter, a lot happier and my stress is decreasing.”
Margaret (Tai Chi)
Sure Start
"Cooking on a family budget, healthy meals, found it quite useful and a lot of the recipes the kids enjoy.”
Kelly (Fizzy Tots mum)
Sexual Health Service
“The service is close to where I live, convenient drop in and can use when I need to. Friends have been able to use the contraception clinic and sexual health clinic for a variety of reasons and the fact that they can go to the clinics any day any time, its great for emergency contraception if you need it.”
Laura
Advocacy Service
" (I) have been in Advocacy for seven weeks and it has completely changed my life. They have saved my life otherwise I’d still be in that black hole.”
Melanie (Mental Health)
Community Nurses
“I feel much more confident in myself since having the Community Nurses coming once a month. With the system they have now they are absolutely marvelous, absolutely fabulous.”
Ronald (COPD)
Stroke Unit
“With the help of the Stroke Unit I have come on leaps and bounds, it’s the whole team Occupational Health and Physiotherapists, I can’t fault them they were fantastic. The ‘SARCS’ team visit me once or twice a week and they’re a great team for the NHS, they really are. If put in a nutshell, I would just like to say a massive thank you because I owe NHS Wirral my life.”
Billy (Stroke)
I can't speak highly enough of the service my father received...
I feel my G.P listens to me and is always accessible...
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GP Out Of Hours Service
"Wonderful service. Absolutely bowled over. Thank you so much. I won't ever hesitate again."
Community Specialist Palliative Care Team
"I am writing to thank you for your support, and particularly the sensitivity with which you handled the care of my mother during the last few months of her life. Your kindness and compassion in understanding how mum chose to deal with her illness made this period one in which we both gained great composure" - Letter sent to member of the Community Specialist Palliative Care Team.
General Office at Victoria Central
"The Staff in the General Office at Victoria Central are helpful and nothing is too much trouble for them".